Volunteer Income Tax Assistance (VITA)

Our Free Tax Preparation Service

Volunteer Income Tax Assistance
File for Free

Get your taxes prepared for free by IRS-certified volunteers. Schedule an appointment today and see if you qualify for the Earned Income Tax Credit.

All tax assistance this year will be provided by appointment only beginning February 12th. We are committed to your safety and will follow COVID-19 guidelines outlined by the State of Oregon. The services will be contact-free; documents can be shared through a drop-off process by appointment only.


Services available in:
Spanish, Vietnamese, Chinese, and Korean

Make an Appointment to Have Your Taxes Prepared

Call Us: 877-527-5630

Due to high demand and the limited in person appointments, it may be a couple days before we are able to return your call. Thank you in advance for your patience.


The Earned Income Tax Credit ⁠— Keep More of Your Earnings

The Earned Income Tax Credit (EITC) is a measure designed to support anyone earning wages through a tax refund.  This works by returning a portion of the federal taxes qualifying workers and families paid into the system.

Sign Up to Volunteer

If you would volunteer to help with our tax preparation service, please contact us.

Get Ready for Your Appointment

2 Locations to choose from for appointments:

Coastal (Coos Bay/North Bend – Coos County):

Appointments only: Tuesday – Saturday from 9:00 am to 1:00 pm


Appointments only: Saturday from 10:00 am to 4:00 pm


Be prepared — Get ready to bring to your appointment:

  • Your photo ID, Social Security card or ITIN letter for everyone on your return
  • All the documents related to your income and tax-related expenses for 2020
  • A copy of last year’s tax return if you have it
  • Optional: Download Required Forms (coming soon)


Tax Service Online

Want to do everything virtual and not travel to one of our tax locations?

New this year, we have a no-contact process through a partnership with Code4America. You can file for free with tax assistance, entirely through the website: Get Your RefundFill out online forms, and upload your tax documents to the website from your computer or phone.

Requirements to use Get Your Refund:

If your household income is below $65,000, and you DO NOT have any of the following:

  • rental property
  • an adjustment for education (box 4 or 6 of your 1098-T)
  • self-employed income

Frequently Asked Questions

Why do we offer free tax preparation services?

We provide an opportunity to assist those that are most likely to overlook their tax credit eligibility such as those who do not speak English, the elderly, those experiencing a disability.

Tax credits often include the Earned Income Tax Credit (EITC). According to the Oregon Center for Public Policy, when Oregon has low EITC participation, its economy suffers. The EITC adds dollars to the Oregon economy by giving working people more money to spend.

Historically, EITC participation has been in the 70-percentile range, which translates to over $100M in loss of economic activity in the state. NeighborWorks Umpqua hopes to increase the number of participants in the EITC by helping individuals file their taxes.

Who will prepare my taxes?

IRS-Certified Volunteers will prepare your taxes. All of our volunteers must pass yearly exams on ethics, confidentiality, and the most common personal income tax issues. Returns are prepared electronically with error checking software and quality reviewed by a second preparer. An accurate return is our top priority.