Privacy Policies

The policies below represent NeighborWorks Umpqua’s dedication to your privacy and how the organization collects and disseminates private information. Included below is the website privacy policy and the office’s privacy policy.

Website Privacy Policy

NeighborWorks Umpqua respects the privacy of every individual who visits our website. We understand that visitors to our website may be concerned about the type of information that we collect from visitors and how we treat such information. Please take a moment to read our website privacy policy.

If you have any questions or concerns about our website privacy policy, you can contact us at:

NeighborWorks Umpqua
605 SE Kane Street
Roseburg, OR 97470
or e-mail us at info@nwumpqua.org

Our policy

NeighborWorks Umpqua is committed to protecting the privacy of its online visitors. We will collect no personally identifiable information about you (e.g., your name, address, telephone number or e-mail address) when you visit our site unless you choose to provide that information to us. If you do not want your personally identifiable information collected, please do not submit it to us.

Information collected and stored automatically

If you do nothing during your visit to our site but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. We store this information for three years. This information does not identify you personally. We collect and store only the following information about you: the name of the domain from which you access the Internet; the date and time you access our site; and the Internet address of the website from which you linked directly to our site, which may permit us to determine the corporation, government agency, or university through which you accessed our site. We collect this information for statistical purposes and sometimes to perform analysis of user behavior in order to measure customer interest in various areas of our website and to help make our site more useful to visitors. We will disclose this information to third parties only in aggregate form.

If you choose to send us personally-identifiable information

If you choose to send us personally identifiable information — as in an e-mail or by filling out a form with your personally identifiable information and submitting it to us through our website — we use that information only to respond to your message or request. This information is only used by those employees who are involved in the operation of this website or whose job it is to respond to your message or request. NeighborWorks Umpqua never sells any of its lists to third parties. We will only share personally identifiable information with third parties when (i) the person submitting the information authorizes us to share it; or (ii) we are required to by law. We do not create individual profiles with the information that you provide us.

Site Security

For website security purposes and to ensure that this service remains available to all users, we employ software programs to monitor network traffic to identify unauthorized attempts to upload and change information, or otherwise cause damage.

Linking to websites outside NeighborWorks Umpqua

Our website has many links to other sites. When you link to any of these sites, you are no longer on our site and are subject to the privacy policy of the new site.

Office Privacy Policy
NeighborWorks Umpqua values your trust and is committed to the responsible management, use, and protection of personal information. This notice describes the organization’s policy regarding the collection and disclosure of personal information. Personal information, as used in the organization’s offices, means information that identifies an individual and is not otherwise publicly available information. It includes personal financial information such as credit history, income, employment history, financial assets, bank account information and financial debts. It also includes your social security number and other information that you have provided us with any applications or forms that you have completed.

Collecting and Disclosing Information

NeighborWorks Umpqua collects personal information to support lending operations, financial fitness counseling, and to aid you in shopping for and obtaining a home mortgage from a conventional lender. The organization collects personal information about you from the following sources:

  • Information received from you on applications or other forms;
  • Information about your transactions with the organization, our affiliates or others;
  • Information received from a consumer reporting agency; and
  • Information received from personal and employment references.

The organization may disclose the following kinds of personal information about you:

  • Information received from you on applications or other forms, such as your name, address, social security number, employer, occupation, assets, debts, and income;
  • Information about your transactions with NeighborWorks Umpqua, our affiliates or others, such as your account balance, payment history and parties to your transactions; and
  • Information received from a consumer reporting agency, such as your credit bureau reports, your credit history, and your creditworthiness.

We may disclose your personal information to the following types of unaffiliated third parties:

  • Financial service providers, such as companies engaged in providing home mortgage or home equity loans;
  • Others, such as nonprofit organizations involved in community development, but only for program review, auditing, research and oversight purposes.

NeighborWorks Umpqua may also disclose personal information about you to third parties as permitted by law.
Prior to sharing personal information with unaffiliated third parties, except as described in this policy, you will be given an opportunity to direct that such information not is disclosed.

Confidentiality and Security

NeighborWorks Umpqua restricts access to personal information about you to those of our employees who need to know that information to provide products and services to you and to help them do their jobs, including underwriting and servicing of loans, making loan decisions, aiding you in obtaining loans from others, and financial counseling. The organization maintains physical and electronic security procedures to safeguard the confidentiality and integrity of personal information in our possession and to guard against unauthorized access. We use locked files, user authentication and detection software to protect your information. Our safeguards comply with federal regulations to guard your personal information.

Financial Information Policy

For more information about what we do with your financial information, click the pdf link:  Privacy-Policy-updated1